Hours
Availability of assistance and delivery orders: the shippings will be processed until Friday, purchases made from Saturday to Sunday will be taken up on the following Monday. Staff Availability: Monday – Friday 8.00 am-1.00 pm; 14.30-18.30; Saturday 8.00 am-1.00 pm.
Payments
The prices shown are valid only for Italy and include VAT, transport and packaging. The delivery to the customer’s domicile is included in the price. The cost varies depending on the weight. The prices on this web site are valid only for online purchases. Payment can be made in the following ways: Credit cards, prepaid (excluding international circuits American Express, Diners); Mark; Bank transfer payable to GESI s.r.l. (In case of payment by bank transfer, the shipping will start after the actual credit to the current account); PayPal circuit.
Unavailability of products
If the products ordered are temporarily unavailable, we will inform the customer in a timely manner agreeing on the delivery of the available.
Cancellation of orders
The customer may cancel the order not yet processed by sending an e-mail to info@haigesi.com Withdrawal pursuant to article 64 of the Consumer code, the customer has the right to terminate the contract, without specifying the reason, by returning the products purchased through the site within the period of 14 (fourteen) working days that start from the date of the products’ delivery. To exercise this right the customer must send to GeSI. A communication within 14 days (fourteen) working from the date of the goods’ delivery. The notice of withdrawal must be sent by registered letter addressed to: GeSI S.R. L – km. 76,500, Way 18 – 84091 Battipaglia (SA) – Italy. The communication can also be anticipated by e-mail at info@haigesi.com as long as confirmed with registered A/R within 48 hours. The communication must contain: * (a) The manifestation of willingness to avail itself of the right of withdrawal pursuant to art. 64 of the consumer code; * (b) The indication of the products for which the customer wishes to avail himself of the right of withdrawal; * (c) The sequential order number issued at the time of purchase; * (d) The data relating to the client’s bank account, only if the customer has made the payment by bank transfer. This communication can be sent, always within the aforementioned period of 14 (fourteen) days, also by e-mail to the following adress info@haigesi.com. The delivery costs for the return of the products are borne by the customer; Any expenses incurred by the customer for the return will not be refundable. GESI S.R.L undertakes to repay the customer promptly within 30 days from the date of the return of the products and to send confirmation e-mails of the refund. GESI. Will not be liable for reimbursement or compensation for products returned but which have never been received by GESI. Due to loss, theft or damage attributable to the action of third parties. If the customer wishes to modify or cancel the order submitted, he must promptly send an e-mail to the address info@haigesi.com. Once the product has been shipped the order cannot be cancelled or modified until the goods shipped have been returned to GeSI. In this case reference is made to the discipline of the returns described below.
Withdrawal way
The right of withdrawal shall be subject to the following conditions: 1. The right shall apply to the product purchased in its entirety; It is not possible to exercise withdrawal only on part of the product purchased. 2) The goods purchased must be intact and returned in the original packaging, complete in all its parts (including packaging and eventual documentation and ancillary equipment: manuals, etc.); 3) to limit damage to the original packaging, we recommend, when possible, to insert it into a second box; The affixing of labels or adhesive tapes must be avoided directly on the original packaging of the product; 4. In accordance with the law, the shipping costs relating to the return of the goods shall be borne by the customer; 5) The shipping, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; In case of damage to the goods during transport, GeSI. will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), in order to allow him to promptly complain to the courier and obtain the refund of the value of the asset (if insured); In this eventuality, the product will be made available to the customer for its return, at the same time cancelling the request for withdrawal; GESI. Does not respond in any way for damage or theft/loss of goods returned with uninsured shipments. Upon arrival in stock, the product will be examined to assess any damage or tampering not resulting from the transport. If the original box and/or packaging are damaged, gesi will retain the refund due to a percentage, however not exceeding 10% of the same, as a contribution to the recovery costs.
Withdrawal process
Once the customer has decided to exercise the right of withdrawal the procedures established by GESI are: 1. registered letter to the following address: km. 76,500, Way 18 – 84091 Battipaglia (SA) – Italy. Waiting for confirmation of reception recommended by GESI s.r.l. 3. 3. Sending the parcel in the manner shown. Without prejudice to any repair costs for damage found in the original packaging, GESI. will refund the customer for the full amount already paid, within 30 days of receipt of the return, by bank transfer. Therefore it will be the customer’s care to provide timely bank details on which to obtain the refund (COD. Abi – Cab – Current account of the invoice holder). The right of withdrawal ceases completely due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where GeSI. Verifies: 1. partial use of the goods and other materials; 2. The lack of the external packaging and/or the original internal packaging; 3. Damage to the product for reasons not linked to its transport; 4. The absence of integral elements of the product (accessories, parts, etc.); 5. In the cases mentioned above, GeSI. will return the goods purchased to the sender, charging the shipping costs; 6. You may not exercise the right of withdrawal for customers who purchase VAT.
Complaints
For any reporting, complaint or request for information you can contact the address directly: info@haigesi.com quoting the number of the order assigned.
Shipping and delivery
Terms of shipping and delivery conditions.
Shipping costs
Shipping costs include VAT. They are displayed in the cart and calculated on the overall weight (total or volumetric) of the order. The shipment takes place exclusively through Express courier, equipped with tail lift in case of heavy packages. Shipping costs include handling and packaging charges and postal charges. The operating costs are fixed, while the shipping costs vary depending on the total weight of the shipment. We recommend that you group your items in one order. You cannot group two separate orders made separately, so shipping charges will be charged for each one.
Delivery time
The evasion of the order normally takes from 3/5 working days. The Courier delivers within 24/48 hours of receiving the goods, however these times are intended as indicative and not binding. Where delays occur, the customer who makes the purchase, makes it aware of this eventuality. In particular, we do not consider ourselves in any way responsible for delays due to unexpected occurrences of any kind in the execution of the order or the delivery service by The courier. Such eventualities do not entitle the right to withdraw from the purchase or to claim compensation. The buyer makes the transaction by accepting the conditions specified. The goods sent to the address communicated by the buyer will not entail responsibility for non-delivery by the GeSI. If the address communicated is not complete and correct any returns of goods not delivered will be charged to the buyer.
Traceability
After sending an email to the customer to notify him, we provide the tracking code that he can use to verify the development of the delivery. Pursuant to art. 1510 of the Civil Code, with regard to distance purchases, the seller has no responsibility for any delays in the delivery attributable to the carrier, as well as not responsible for any damage caused by it. The goods travel in the original packaging supplied by the manufacturer. Eventually it can be opened, inspected, repacked thoroughly and sealed before shipment. Our responsibility ends when we deliver the parcel to the courier. The goods travel at the recipient’s risk. At the time of the collection we recommend to check the conditions of the package, and in case of damage due to transport, challenge the thing to the courier at the time of delivery, affixing the words “pick up the goods subject to verification”. Only and exclusively in this case, as an additional courtesy service (as we are extraneous to the facts) we will still offer support to solve the problem. The buyer making the purchase on www.hairgesi.com accepts without reservation these conditions. Any costs of storing the goods at The Courier’s Depot due to the incorrect communication of the address or the absence of the recipient (or its delegate) in receiving the goods, are entirely the responsibility of the recipient.
Privacy
The personal data requested during the submission of the order are collected and processed in order to satisfy the expressed requests of the customer and will not in any case and in any way transferred to third parties. It is also warranted to comply with the rules regarding the processing of personal data, governed by the privacy code referred to the decree 196 of 30.06.03. Data controller is GeSI srl.